FAQ
General Questions
Q: Why is your product selection smaller than other stores? A: We believe in quality over quantity. We personally test each item before selling it, which means our inventory grows slowly and thoughtfully.
Product Questions
Q: Are your ceramic bowls dishwasher safe? A: Yes. However, to preserve longevity, we recommend washing by hand and not microwaving it.
Q: Are your products safe for kittens? A: All our products have cat safety in mind. However, please supervise young kittens with any new products and ensure they're age-appropriate.
Shipping & Orders
Q: How long does processing take? A: As a small business owner, we personally pack each order with care. Please allow 2-3 business days for processing before shipment.
Q: Do you offer free shipping? A: Yes. Orders over $50 qualify for free shipping.
Q: Can I track my order? A: You'll receive a tracking number via email once your order ships. Please allow several days to receive a tracking number. You can also track your order here or on our website under Customer Support -> Track Order/Returns and login.
Q: Do you ship internationally? A: Currently, we only ship within the United States.
Returns & Refunds
Q: What's your return policy? A: We offer 30-day returns. Items must be unused and in original condition for a full refund.
Q: What is your refund policy? For a full refund, items must be unused and in original condition. It must have original packaging and all components included. If you are unhappy with the product but have used it, you can return for a partial refund within 30 days of receiving the product. Partial refund amounts are determined case-by-case based on the item's condition and circumstances. We'll work with you to find a fair solution that makes sense for both parties. Refunds will be processed to your original payment method. Please give it up to 10 days for the refund to show up in your account.
Q: How do I start a return? A: You can start your return here or go to Customer Support -> Track Order/Returns, log in, and click Request Return.
Environmental Commitment
Q: How do I dispose of the packing peanuts in my package? A: Our biodegradable packing peanuts are made from natural starch and are completely eco-friendly! Here are your disposal options: trash, compost, or dissolve in warm water and pour down the drain. Note: These packing peanuts are not food-grade, so please don't eat them (even though they're made from food-safe materials).
Still Have Questions?
Can't find what you're looking for? We'd love to help!
Contact us at:
- Email: contact@whiteroseproducts.store
- Response time: Within next business day (M-F 9AM-5PM PST)